Managing High-Volume Initiative Rollouts for a Global Restaurant Brand
A worldwide coffee restaurant brand partnered with PM Design to manage the rollout of several new initiatives over seven years, ranging from equipment upgrades and test fits to full remodels. The program required consistent execution across thousands of locations simultaneously, with tight timelines and a need for reliable, up-to-date data at every site.
PM Design built and managed a seamless end-to-end process from as-built drawings through design implementation, client approvals, permit acquisition, and construction management support. Using 3D laser scanning and 360-degree photo technology, PM Design provided accurate as-built data and visual records for locations where current data didn’t exist. A cloud-based tracking system gave the client real-time visibility into project status across every location through a custom dashboard. With a nationwide team of experts, PM Design managed permitting across hundreds of municipalities and scaled to meet the high-volume demands of the program, surveying more than 20,000 stores across the U.S. and Canada.
Rolling out a new initiative or program requires managing many details and locations under tight timelines. New initiatives have ranged from new equipment, remodeling, new equipment test fits, and more. We streamlined the process allowing our client to deliver each initiative on time, helping them not only improve the process, but the quality of their data as well.
Services
As-built surveys, building documentation, equipment documentation, 360-degree photo walk-throughs, construction documents, permitting, and construction management support.
